Frequently Asked Questions

1.How can I place an order on the website?
There are many ways for you to place an order:

1. Place an order on the website: a. Choose the product you wish to purchase.
   b. Add the chosen product to your cart.
   c. Click on “Check Out” to proceed with the order.
   d. Enter your personal details and re-check your order.
   e. Once all your details are filled correctly, click on “Continue” to proceed to payment details.
   f. Choose your desired payment mode and click on “Continue To Payment.”
   g. If you choose to pay online, fill in your payment details and click on “Complete Order.”
2. Call our customer care team to place an order at +919999687684.

2.What is your return policy?
Sajosamaan can accept any return only if the product is damaged, wrongly delivered, or defective. In such cases, the product should be in an unused and undamaged condition. The product must be in its original packaging and accompanied by the invoice. Other than that, we follow a no-return policy for all our products once they are delivered.

3.What are the various payment options available?
We use a 100% secure payment gateway service through Razorpay, offering multiple safe payment options like Paytm, Debit or Credit cards, Paypal, Netbanking. We also offer Cash On Delivery for order valued less than INR 5000.

4.How can I change my address?
The address is only changeable under certain scenarios. You can email your updated address to [email protected] or call us at +91 7678118339. All orders are dispatched within 3 to 10 days depending upon the product and for custom orders we declare the handover time. Note: The address can only be changed before dispatch.

5.What is Order ID?
Order ID is the unique order number that gets generated when you place an order on our website.

6.How will the refund be given?
The refund will be transferred to the same payment mode through which the payment was made. It takes 5-7 business days for the refund to reflect in the customer’s account as per the bank’s policy.

7.How to cancel my order?
You can call our customer support team at +917678118339 or log in to your Sajosamaan account to cancel the order. The order cannot be canceled once dispatched.

8.How much time does my order take to be delivered?
Once placed, it takes 5-7 working days for order delivery. You can track your order by visiting delhivery.com site using your unique LRN Number.

9.How do I contact your team for support?
You can call or WhatsApp your concerns to us at +91 9999687684 to get in touch with our customer support team.

10.What materials do you use?
Sajosamaan uses a range of premium materials for its products. Depending on the specific furniture type and design, materials like stainless steel, marble, PVD coatings, and more are used to ensure luxury and durability.

11.Do I have to create an account before placing an order?
Yes, you need to create an account before placing an order. You can click on the top-right login icon and share basic information like name, email address, and password to create an account or your account will automatically created at the time of placement of order.

12.How safe is it to use online payment on Sajosamaan?
We offer a 100% secure payment gateway service through Razorpay, where you have multiple safe payment options.

13.Is the COD option available to all locations in India?
Yes, COD is available across India. Note: Cash on delivery is not available on orders above Rs. 5000/-.

14.Would I be charged extra for the COD option?
No

15.How does the delivery process work?
Products are dispatched within 3-10 days of order placement, and the order will be delivered within 5-7 working days.

16.How can I track my order?
You can track your order by visiting delhivery.com site using your unique LRN Number. For further information, you can contact our customer support team at +917678118339.

16.How are items packaged at Sajosamaan?
Sajosamaan puts in the best efforts to ensure smooth delivery of products in the most sustainable way. We use eco-friendly packaging materials to ensure the safety of your ordered items.

17.Can I order sample products first?
Unfortunately, we do not provide samples of our products.

18.How can I decide which product is right for me?
You can call our customer support team at +917678118339. We will be happy to recommend the most suitable product based on your needs and preferences.

19.Why should I choose Sajosamaan?
Sajosamaan proudly presents products that cater to various luxury lifestyle needs. Without compromising on quality, we keep our products affordable for every customer. Our furniture is made with high-quality materials and unique designs, ensuring durability and style.

20.Do you use the most up-to-date materials?
Yes, all our products are made with sustainably sourced, high-quality materials that are designed to be durable and elegant.

21.What to do if I receive a damaged product?
If you receive any damaged or defective product, kindly call our customer support team at +91 7678118339 or WhatsApp us at +91 9999687684 within 24 hours of receiving the item.

22.How many days does it take to deliver an order?
Once placed, the order is delivered within 5-7 working days.

23.Do you ship internationally?
No

23.Where are Sajosamaan products made?
All our products are purely made in India and manufactured in our state-of-the-art facilities.

24.What makes Sajosamaan products unique?
Sajosamaan believes in creating luxurious yet affordable furniture that fits the needs of every customer. Our products are crafted with quality, style, and sustainability in mind, making them a top choice for discerning buyers.