Sajosamaan Refund and Return Policy for Outside The India

  1. 7-day return and refund period for transit damage and manufacturing defects:

    • Customers are allowed to initiate returns and request refunds within 7 days from the receipt of the product if there is transit damage or manufacturing defects.
  2. Refund and return timeframe:

    • Products will not be eligible for a refund or return if the request is made after the initial 7-day period following the product delivery date.
  3. Returns Based on Preferences:

    • The company does not facilitate refunds solely based on customer preferences. Returns for reasons unrelated to transit damages or manufacturing defects are not accepted.
  4. Exclusion of Intentional Damage:

    • Refunds and returns will be declined if damages or scratches are determined to be intentionally caused by the customer. The policy specifically covers damages related to transit or manufacturing defects.
  5. Verification Process:

    • To initiate the refund or return process, customers must provide the company at [email protected] with images and videos of the damaged or defective product for verification purposes. This step is crucial to validating the authenticity of the claim. Thanks for Reaching us! Sajosamaan

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